Return and Refund Policy

Last Updated:26/12/2023

Thank you for shopping at Bartiis Online Store. We appreciate the trust you have placed in us and want to ensure you have a satisfying shopping experience. Please read the following refund policy carefully to understand our practices regarding refunds and returns.

1. Refund Eligibility:

• We offer refunds for products that are defective, damaged, or if you received the wrong item.
• To be eligible for a refund, you must notify us within 1 day of receiving the product.
• Items must be unused, in the same condition as received, and in the original packaging.

2. How to Request a Refund:

• Contact our customer support team at goalstart2023@gmail.com to initiate the refund process.
• Provide your order number, a clear description of the issue, and photographic evidence if applicable.

3. Refund Process:

• Once your request is received, our team will review it and notify you of the approval or rejection of your refund.
• If approved, your refund will be processed, and a credit will be applied to your original method of payment within 3 business days

4. Non-Refundable Items:

• Certain items are non-refundable, including gift cards, downloadable software, and personalized/customized products.

5. Return Shipping:

• If your return is approved, we will provide you with instructions on how and where to return the product.
• You are responsible for the cost of return shipping, unless the return is due to our error.

6. Cancellations:

• If you wish to cancel an order, please contact us within 24/7 days of placing the order.
• If the order has already been processed or shipped, it cannot be canceled.

7. Exchange Policy:

• We do not offer direct exchanges. If you require a different item, please follow the refund process and place a new order.

8. Late or Missing Refunds:

• If you haven’t received a refund within the specified period, please check your bank account or contact your credit card company.
• If the issue persists, contact us at www.bartiisonlinestore.godaddysites.com 

9. Changes to This Policy:

• Bartiis Online Store reserves the right to modify or update this refund policy at any time. Changes will be effective immediately upon posting to the website.

By making a purchase from Bartiis Online Store, you agree to abide by the terms and conditions outlined in this refund policy.

If you have any questions or concerns, please contact our customer support team at goalstart2023@gmail.com 

Thank you for choosing Bartiis Online Store!

Note: Customize the details such as the email, phone number, and timeframes to match your specific store policies.